Client Support

Welcome to Vidiom Systems Product Support site. To help you get the most out of your Vidiom purchases, we provide support for the following products:

• VISION Workbench (VWB)
• OCAP Development LLC (ODL) products
  — Full Source Pack (FSP)
  — OCAP Porting Kit (OPK)
  — OCAP Foundation Pack (OFP)

Choose a link at the right to access the support tools.

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Note: Errors or questions about Vidiom products reported to support@vidiom.com will NOT be logged. Please click VIRTual Product Support link to submit an incident.

Support News
We’re glad you found us at Vidiom Support and hope you find our information and tools useful. Over the next few weeks, look for new additions to this site, including:

• New Vidiom Training courses
• Forums and information about the ODL Porting Kit and Foundation Packs
• Tips and tricks

Community Forums
Join your fellow cable professionals to share your ideas questions, frustrations, and successes in one or more of Vidiom's Community Forums.

General OCAP
Vidiom invites everyone to discuss insights and questions about OCAP and the OpenCable™ initiative. Guests (unregistered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get email notifications on new posting activity.

VISION Workbench
Licensees of VISION Workbench are invited to participate in this forum. Registration is required to view or post.

Full Source Pack
Licensees of the ODL Full Source Pack are invited to participate in this forum. Registration is required to view or post.

OCAP Porting Kit
Licensees of the ODL OCAP Porting Kit are invited to participate in this forum. Registration is required to view or post.

OCAP Foundation Pack
Licensees of the ODL OCAP Foundation Pack are invited to participate in this forum. Registration is required to view or post.

Vidiom Support
If you have general questions about Vidiom Support or the Community Forums, please join our Vidiom Support list. Guests (unregistered visitors) may browse or search the boards for information. Registered members can post messages, track discussions, and get email notifications on new posting activity.

All forums are moderated by Vidiom Support staff. Please review our usage guidelines before participating. Vidiom reserves the right to deny access to anyone who abuses the usage guidelines and to remove any post deemed inappropriate.

OCAP Resources
Written as delta documents, OpenCable™ and OCAP reference an overwhelming number of related specifications.

CableLabs
CableLabs writes and maintains all OpenCable™ specifications, including:

• OpenCable™ Application Platform Specification (OCAP) 1.0
• OpenCable™ Host Device 2.0 Core Functional Requirements

DVB-MHP
Digital Video Broadcasting union developed the base specification for OCAP, including:

• MHP 1.0.3 (zipped PDF)
• MHP 1.0 Page
• GEM Page

Society of Cable Telecommunications Engineers SCTE is responsible for some of the specifications referenced in the OCAP specification.

• SCTE Specification Page

European Telecommunications Standards Institute ETSI is responsible for some of the specifications referenced in the OCAP Specification.

• Search for ETSI specifications

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